FREQUENTLY ASKED QUESTIONS

How can I complete the process of placing my order on your website ?

Step 1: Visit our website and click on the category of your choice to browse through the available products.

Step 2: Once you've found the product you want to purchase, click on "SHOP NOW" to proceed to the product page.

Step 3: On the product page, you can choose the  quantity. After that click on "ADD TO CART."

Step 4: Review the items in your shopping cart to ensure everything is correct. If you're ready to proceed, click on "CHECKOUT."

Step 5: You will be directed to the checkout page, where you need to fill in the necessary details to complete your order. Provide accurate shipping information, billing details, and select your preferred payment method.

Step 6: Double-check all the information you've entered, and if everything looks good, click on the "PLACE ORDER" button.

Step 7: Congratulations! Your order has been successfully placed. You will receive an order confirmation via email, and your items will be shipped to the provided address.

If you encounter any issues or have further questions, feel free to contact our helpful customer support team at our helpdesk number: +91 6354397155. They'll be more than happy to assist you. Happy shopping!

Is Alkmen Lifecare's online payment system secure for using my debit/credit card ?

Using your debit/credit card or making an online payment on Alkmen Lifecare is considered safe. The company employs the Razorpay Secure payment gateway for all card payments and net banking, which are standard secure payment methods. This ensures that all your online transactions with them are processed in an extremely safe manner.

Moreover, Alkmen Lifecare uses the 3D Secure password as an additional layer of security. After entering your card details on the payment page, you'll be redirected to your individual bank's page where you must enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. This password is provided by your card-issuing bank, and you should have it prior to shopping on their site.

Overall, with these secure payment methods and the 3D Secure password feature, Alkmen Lifecare takes significant measures to safeguard your financial information and ensure a safe online shopping experience.

What payment methods are accepted for your products/services ?

For all orders, we offer a wide range of payment options, including Cash on Delivery, Debit cards, Credit cards, Netbanking, and various digital Wallets like Paytm, Freecharge, Mobikwik, and more.

How can I track my order to get real-time updates on its current status and location ?

To track your order, follow these steps:

  1. Log in to your account on our website.
  2. Navigate to the "Track Your Order" tab.
  3. You'll be able to see the real-time status of your order, including its current location and estimated delivery date.

Please note that we dispatch most orders within 24 hours, excluding Sundays and public holidays. If you have any further questions or concerns, feel free to contact our customer support team for assistance.

Are Alkmen Lifecare products safe to use ?

At Alkmen Lifecare, safety is our top priority. We take great care in formulating and testing all our products to ensure they meet the highest quality and safety standards. Our products are crafted using premium, natural ingredients, and they undergo rigorous testing to ensure they are free from harmful chemicals and irritants.

To guarantee the safety and efficacy of our products, we follow strict manufacturing practices and adhere to industry regulations. Additionally, our products are dermatologist-tested and are suitable for various skin types, including sensitive skin.

While we strive to provide safe and effective products, we always recommend conducting a patch test before using any new product, especially if you have known skin sensitivities or allergies. If you experience any adverse reactions, please discontinue use and consult with a healthcare professional.

Rest assured, Alkmen Lifecare is committed to providing products that are both safe and beneficial for your skincare needs. Your well-being is our priority, and we are dedicated to delivering premium-quality products you can trust.

Please feel free to contact our customer support team if you have any specific concerns or questions about our products' safety. Your satisfaction and safety are of utmost importance to us.

How can I stay updated on new product launches

To be the first to know about our exciting new product launches and updates, we recommend subscribing to our newsletter. By subscribing, you'll receive regular email updates directly to your inbox, keeping you informed about the latest developments, exclusive offers, and upcoming releases. Don't miss out on the chance to stay ahead of the curve with Alkmen Lifecare! You can easily subscribe to our newsletter on our website's homepage or during the checkout process. Rest assured, your privacy is important to us, and we will never share your personal information with any third parties. Join our mailing list today and be a part of the Alkmen Lifecare community.