At Alkmen Lifecare Pvt. Ltd., your satisfaction is our top priority. We are committed to delivering your natural, chemical-free skincare products to your doorstep in a timely, safe, and reliable manner. This Shipping and Delivery Policy explains how we process, dispatch, and deliver your orders, along with information on shipping charges, delivery timelines, cancellations, and refunds.

🚚 Delivery Time & Shipping Period

We ensure every order is processed efficiently and shipped promptly through our trusted delivery partners.

• Delivery Timeline (Courier Service):
  Orders are typically delivered within 3–7 working days after dispatch, depending on the delivery location.
  
  
• Delivery Timeline (India Post – Non-Serviceable Areas):
  For remote or rural pin codes where courier service is not available, your order will be shipped through India Post. Delivery may take 10–12 working days after dispatch.
  
  
• You will receive a tracking ID via SMS or email as soon as your order is shipped.
  
  

📦 Free Shipping & Delivery Charges

We offer free shipping in India to enhance your shopping experience.

• Free Shipping:
  All prepaid orders with an invoice value of ₹500 or more qualify for free shipping.
  
  
• Standard Shipping Charges:
  For orders below ₹500, a nominal shipping charge depends on distance will be applied during checkout. This charge is non-refundable.
  
  
• No Hidden Charges:
  All charges are clearly visible at checkout. We do not include any hidden handling or packaging fees.
  
  

💳 Payment and Shipping Confirmation

• Once your payment is successful, you’ll receive an order confirmation email.
  
  
• A shipping confirmation email with tracking information will follow after dispatch.
  
  

❌ Partial Order Cancellation & Shipping Recalculation

If you cancel a part of your order after it has been placed, and the total cart value drops below ₹500, the originally waived shipping charge of ₹80 will be recovered and deducted from your refund amount.

📦 Order Packaging & Product Safety

Your chemical-free skincare products are packed using eco-friendly and secure materials to ensure they remain intact and undamaged during transit. We take great care to maintain the natural freshness and purity of each item.

📉 Delays & Exceptions

We strive for timely delivery, but in rare cases, delays may occur due to:

• Weather conditions
  
  
• Public holidays or strikes
  
  
• Unforeseen courier/logistics disruptions
  
  
• Incomplete shipping address or contact information
  
  

In such scenarios, our customer care team will proactively communicate updates with you.

🔁 Refunds for Lost or Canceled Orders

We stand behind every order you place with us.

• If your order is lost in transit or canceled by Alkmen Lifecare, the entire amount including any shipping fee will be refunded back to your original payment method.
  
  
• Refunds may take 5–10 working days to reflect, depending on your bank or payment gateway.
  
  

❗ Order Cancellation by Alkmen Lifecare

We reserve the right to cancel orders due to unforeseen circumstances. This may include, but is not limited to:

• Product unavailability
  
  
• Pricing errors
  
  
• Delivery restrictions at your pin code
  
  
• Suspected fraudulent activity
  
  

In such cases:

• You will be informed via email or phone.
  
  
• A full refund will be initiated to your original payment mode.
  
  

🧾 GST Invoices & Delivery Proof

All orders are shipped with GST invoices. You can use the invoice number for any return, refund, or customer support queries. If needed, delivery proof or signed POD (Proof of Delivery) can be requested from our team.