At Alkmen Lifecare Pvt. Ltd., we are committed to offering natural, chemical-free skincare products that enhance your everyday wellness. While we take great care in delivering high-quality products, we understand that there may be times when a return or cancellation is required. This policy outlines how you can cancel an order, request a refund, or get help from our support team — ensuring a safe and transparent skincare shopping experience.

❌ Order Cancellation Policy

We offer a customer-friendly order cancellation process for your convenience.

✅ How to Cancel an Order:

You can cancel your order by emailing us at support@alkmen.in with your Order ID and reason for cancellation.

Please make sure to submit your cancellation request at least 2 working days before your order is dispatched.

🚫 Cancellation Conditions:

• Cancellations are accepted only if the order has not been shipped.
  
  
• Orders that are already processed or dispatched cannot be canceled, but you may be eligible for a return or refund.
  
  

🔁 Partial Order Cancellation:

If a partial cancellation brings your cart total below the ₹500 free shipping threshold, a shipping charge of ₹80 will be deducted from your refund or billed separately.

💼 No Cancellation Charges:

We believe in transparent policies — you will not be charged any hidden charges for cancellations.

💸 Refund Policy

At Alkmen Lifecare, we strive to ensure 100% customer satisfaction. If you’re unhappy with your purchase of our chemical-free skincare products, we’re here to make things right.

🎯 Eligibility for Refunds:

Refund requests must be submitted within 7 days from the Delivery date . Applicable to:

• Online customers
  
  
• All customers purchasing through our official website
  
  

🔍 Valid Reasons for Refunds:

We approve refunds for the following situations:

• Damaged or leaking product on arrival
  
  
• Wrong item delivered
  
  
• Skin irritation or adverse reaction (proof required)
  
  
• Unopened and unused product in original condition
  
  

All refund claims are subject to verification for authenticity.

💳 Refund Process

🔹 For Credit/Debit Card Payments:

Refunds are made directly to the card used at the time of purchase.

🔹 For Payment Gateway Transactions:

If you paid via Razorpay, Paytm, or UPI, the refund will go to the same account or wallet.

🔹 For Cash on Delivery (COD) Orders:

If you paid via COD and are eligible for a refund, we’ll issue it via bank transfer or UPI.

To process your refund, please share:

• Full Name
  
  
• Order ID
  
  
• Bank Account No. / UPI ID
  
  
• Bank Name & IFSC Code
  
  

🔐 Your information is handled with strict confidentiality and used only for refund purposes.

⏱️ Refund Timeline:

Refunds are processed within 7–10 working days of approval. During high-volume periods, it may take slightly longer.

You will receive a confirmation email once the refund has been initiated.

📞 Customer Support for Refunds & Cancellations

Need help with your refund or cancellation? We’re here for you.

📧 Email: support@alkmen.in
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM
📞 Phone: (Coming Soon)

Our trained support team ensures a quick, respectful, and human response to your concerns.

🌿 Our Customer Promise

At Alkmen Lifecare, we promise more than just skincare — we deliver safe, sustainable, and naturally-derived solutions.

Here’s what you can always expect from us:

• 🌱 Natural skincare ingredients backed by traditional wellness
  
  
• 🚫 No parabens, sulfates, or harsh toxins
  
  
• 📦 Secure and eco-friendly packaging
  
  
• 🔄 Easy returns and transparent refund policies
  
  
• 🤝 Real customer care — not bots
  
  

Final Word:

We exist to make clean beauty and holistic skincare simple, effective, and accessible. If something goes wrong with your order, we promise to handle it with fairness and integrity. Your trust means everything to us.

For questions or refund-related queries, just email us at support@alkmen.in — we’re always happy to help.