Shipping Policy – Alkmen Lifecare Pvt. Ltd.

At Alkmen Lifecare Pvt. Ltd., your satisfaction is our top priority. We are committed to ensuring a smooth and reliable delivery process for your orders. Our Shipping Policy has been designed to provide full transparency about how your favorite chemical-free skincare products are delivered to your doorstep. Whether you’re in a metro city or a remote village, we aim to make your skincare journey effortless and trustworthy.

Delivery Time & Shipping Period

We ensure every order is processed efficiently and shipped promptly through our trusted delivery partners. Our Shipping Policy outlines expected delivery windows for all regions.

Delivery Timeline (Courier Service): Orders are typically delivered within 3–7 working days after dispatch, depending on your pin code and city. This applies to all areas covered by our logistics partners.

Delivery Timeline (India Post – Non-Serviceable Areas): For remote or rural locations where regular courier service is not available, your package will be sent through India Post. Delivery may take 10–12 working days post-dispatch.

Once shipped, you will receive a tracking ID via SMS and email as part of our Shipping Policy commitment to full transparency.

Free Shipping Charges

At Alkmen Lifecare, we aim to make natural skincare accessible and affordable. Our Shipping Policy includes clear information about all applicable charges.

Free Shipping: All prepaid orders with an invoice value of ₹500 or more are eligible for free shipping across India.

Standard Shipping Charges: For orders below ₹500, a nominal shipping charge is applied at checkout based on distance. This fee is non-refundable.

No Hidden Charges: We value your trust. All pricing and charges are clearly mentioned at checkout — no hidden packaging or handling fees.

Payment and Shipping Confirmation

Once your order is placed and payment is successful, you’ll receive an order confirmation email.

After your package is dispatched, a shipping confirmation email with tracking details will be sent to you. Our Shipping Policy ensures that you are always informed.

Partial Order Cancellation & Shipping Recalculation

In the event of a partial order cancellation, if the total invoice value falls below ₹500, the free shipping benefit becomes inapplicable.

As per our Shipping Policy, a shipping fee of ₹80 will be deducted from your refund amount.

Order Packaging & Product Safety

Your organic skincare products are packaged in eco-friendly, tamper-proof materials. We go the extra mile to maintain the purity, safety, and freshness of every item in transit.

Our Shipping Policy ensures products reach you in pristine condition.

Delays & Exceptions

We strive for timely delivery, but rare delays can occur due to:

• Adverse weather conditions

• National holidays or strikes

• Courier/logistics disruptions

• Incomplete address or contact info

In such situations, our customer service team will keep you informed in alignment with our proactive Shipping Policy approach.

Refunds for Lost or Canceled Orders

If your order is lost in transit or canceled by Alkmen Lifecare, you are entitled to a full refund, including any shipping charges paid.

Per our Shipping Policy, refunds are credited back to the original payment method within 5–10 working days, depending on your bank.

Order Cancellation by Alkmen Lifecare

We reserve the right to cancel orders under certain circumstances as detailed in our Shipping Policy:

• Product unavailability

• Pricing errors

• Delivery restrictions for your location

• Suspected fraudulent activity

In such cases:

• We will notify you via email or call

• A full refund will be issued promptly

GST Invoices & Delivery Proof

Every shipment includes a valid GST invoice, essential for any returns or refund requests.

As per our Shipping Policy, customers can also request:

• Delivery proof

• Signed Proof of Delivery (POD)

Final Note on Our Shipping Policy

We take pride in delivering not just natural skincare, but also peace of mind. Our Shipping Policy ensures clarity, fairness, and efficiency in every step of your skincare order journey.

If you have any questions about our Shipping Policy, delivery timelines, or order tracking — feel free to reach out to our support team anytime.

Your wellness deserves worry-free shipping — and we deliver on that promise.